Appointment Policy

New Client Policy  

To make sure we can give every guest the time and attention they deserve, new clients booking services that are 60 minutes or longer will be asked to pay a 50% deposit when scheduling.

A secure payment link will be sent to you by text or email at the time of booking. Please complete your deposit by the end of the business day to hold your spot, otherwise, your appointment time may be released to another guest.

Your deposit will go toward your total service cost on the day of your appointment.  In the event of a late cancellation or no show, the deposit will be applied toward the cancellation fee, as per the cancellation policy.

Cancellation Policy  

We understand that life happens and schedules can change. However, when appointments are missed or canceled without enough notice, it impacts both our stylists and other clients waiting for openings.

If you need to cancel, reschedule, or make a change to your appointment, please do so at least 24 hours before your appointment.

Less than 24 hours’ notice: A fee of 50% of the scheduled service will be charged.
No Call / No Show: A fee of 100% of the scheduled service will be charged. 

Cancellation fees must be paid prior to booking any new appointments.

Service Correction Policy

Our goal is for every guest to leave our salon feeling confident and happy with their look. If for any reason you are not satisfied with your service, please let us know, we’re committed to making it right.

We kindly ask that you contact us within 48 hours of your original appointment if you have any concerns. If a correction is needed, it must be scheduled and completed within one week of your original service date.

Please note that our correction policy does not apply if you have changed your mind about the style, color, or service originally requested.

Thank you for respecting our time and helping us continue to provide the best service for all our guests!

~Salon 555